![]() They really upped the support and I've found it to be very good. They evidently heard what customers were saying about not being able to get answers and being unhappy with support. Over the past two years, I am very happy with their customer support. I used to have the problem with Norton described by big_mac too, with the non-intuitive way they had of giving you the runaround on the web site, when you just wanted a voice with an answer. Yeah, I've had the same issues attempting to switch to other software - I keep coming back to Norton. I'd been running CCleaner every time I installed or uninstalled various software (Avira, Zone Alarm, AdAware.) that someone told me I should try, and I did, and spent hours on several days just trying to get it to work the way I wanted to. This only happened after I reinstalled Norton Security Suite. I was running into this with CCleaner today, and found this message board by typing FOE3A5(etc) in Dogpile search. These references are often left behind after uninstalling software. IBackupLocationsShellFolderImpl - could not be located. Which is understandable for security reasons.įYI: I found this key info by doing a Google search on "F0E3A5D7-80C7-4228-90FE-61DF01C417A5" which is a simple way to find inco if you ever run into issues with a different CLID. You might want to check with Norton for further details, although I've heard that they are less than helpful on how to remove or manually modify their products (except through the means they've surfaced their the GUI). I've just learned to live with it, as mucking with Norton is a real rats nest. So each time I run CCleaner I see this issue. I've installed Norton360 via Comcast but am NOT using the backup feature, as I have other backup software I've been using with my Network Storage Unit. After my ISP (comcast) dropped McAffee and switched to Norton. I suspect that its associated with Norton's Backup feature, and as Norton is apt to do they've locked down the registry permissions on this key, as they do with most all of their keys. ![]() This entry is around entry 900 of the more than 2900 entries Norton puts into the registry. ![]() A list of the Norton360 Registry entries are at:
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